Privacy Policy
1. Identification of the Data Controller
FLEX EQUIPOS DE DESCANSO, S.A., with registered address at Calle Herreros 43, Polígono Los Ángeles, 28906 Getafe (Madrid) and tax identification number A 82452566, is RESPONSIBLE for the processing of the personal data provided in the contact form for hotels and informs you that this data will be processed in accordance with the provisions of Regulation (EU) 2016/679 of 27 April (GDPR), and the Organic Law 3/2018 of 5 December (LOPDGDD), for the purposes set out in the following point. You may contact the CONTROLLER via our email address legal@flex.es or by writing to the registered office indicated above.
2. Purposes of the processing
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Respond to the questions that the interested party sends to the Responsible.
Retention period: The data will be kept until the issue raised by the interested party is resolved. Subsequently, if necessary, the information will be kept blocked for the legally established periods.
Legal basis: Legitimate interest of the Data Controller and Consent of the data subject.
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To process orders, requests for products or services made by the user, as well as to know, a posteriori, the degree of satisfaction of users with respect to the services provided.
Retention period: The data will be processed for as long as there is an interest on the part of the data subject, based on the existing contractual relationship. Subsequently, if necessary, the information will be kept blocked for the legally established periods.
Legal basis: Contractual relationship.
3. Recipients of your data
The Data Controller will not communicate your data to third parties.
If for any reason it is necessary to communicate said data to third parties, you will be informed beforehand and, such that be the case, you will be asked for your express consent and the purposes of the communication and the identity of the third party to whom the data will be communicated will be specified.
All of the above, with the exception of those cases in which a legal requirement obliges the communication of such data to a third party.
4. Rights
The persons who provide us with their data have the following rights in relation to the same:
- Right of access.
- Right to rectification or deletion.
- Right to restriction of processing.
- Right to portability.
- Right to object.
- Right to revoke consent.
If you would like more information about your rights, we suggest you visit the website of the Spanish Data Protection Agency.
You may exercise these rights by sending an email to legal@flex.es, clearly indicating which right you wish to exercise and providing a copy of your identity document to prove your identificationYou may also contact us by post to the registered office of the Data Controller, which appears in point 1 of this Privacy Policy.
Additionally, we inform you about the possibility of filing a complaint with the competent Control Authority, in this case, the Spanish Data Protection Agency, especially in the event that you have not obtained satisfaction in the exercise of your rights. You can contact the Spanish Data Protection Agency by telephone on 901 100 099 and 912 663 517 or by visiting them at their address C/ Jorge Juan, 6. 28001 - Madrid.
5. Security measures
The Controller guarantees the user that the processing carried out complies with all the provisions of the aforementioned data protection regulations, GDPR and LOPDGDD, and that the data are processed lawfully, fairly and transparently in relation to the data subject and are adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.
Likewise, the Controller guarantees that it has implemented appropriate technical and organisational policies to apply the security measures established by the GDPR and the LOPDGDD in order to protect the rights and freedoms of users and has provided them with the appropriate information so that they can exercise them.
6. Origin of the data
All of the data collected comes from the owner of the data.